User Testing of Mobile Banking Authentication Methods: UX Testing, User Interviews, and Quantitative Survey

June 19, 2020

This report describes the results of testing of authentication methods and applications for smartphones, including the methodology that was used. We want to determine the authentication methods that are perceived as secure and user-friendly by the end users, and which methods users would prefer. This technical report may be of interest to security experts, IT security managers, UX experts, and researchers in the field of usable security. The report can help them understand user evaluation of the methods and the factors that influence it.

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Kružíková, A., Knapová, L., Gabrhelík, O., Šmahel, D., Dědková, L., Matyáš, V., Doležal, P., & Šmahelová, M.(2020). User Testing of Mobile Banking Authentication Methods: UX Testing, User Interviews, and Quantitative Survey. Brno: Masaryk University. Available at:  https://crocs.fi.muni.cz/public/papers/2020-tacr-report

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