User Testing of Mobile Banking Authentication Methods: UX Testing, User Interviews, and Quantitative Survey

This report describes the results of testing of authentication methods and applications for smartphones, including the methodology that was used. We want to determine the authentication methods that are perceived as secure and user-friendly by the end users, and which methods users would prefer. This technical report may be of interest to security experts, IT security managers, UX experts, and researchers in the field of usable security. The report can help them understand user evaluation of the methods and the factors that influence it.

• Authors: Agáta Kružíková, Lenka Knapová, Ondřej Gabrhelík, David Šmahel, Petr Doležal, Lenka Dědková, Václav Matyáš, Petr Doležal, and Martina Šmahelová
• Paper details: Page with PDF
• The local database of the institution

Citation

Kružíková, A., Knapová, L., Gabrhelík, O., Šmahel, D., Dědková, L., Matyáš, V., Doležal, P., & Šmahelová, M.(2020). User Testing of Mobile Banking Authentication Methods: UX Testing, User Interviews, and Quantitative Survey. Brno: Masaryk University. Available at:  https://crocs.fi.muni.cz/public/papers/2020-tacr-report