Software Maintenance Engineer Intern

Job summary:

Red Hat Czech Satellite support delivery team is looking Software Maintenance Engineer interns to join our team in Brno, Czech Republic. Software Maintenance Engineers maintain close working relationships with our customer’s top developers and architects and assist our front-line support engineers with the most complex and challenging issues. Daily contact with our R&D team allows one to regularly work alongside some of the best open source developers on the planet.

Primary job responsibilities:

Resolve complex customer problems within Red Hat Systems Management products( Red Hat Satellite 5 and Red Hat Satellite 6) with knowledge of programming languages like Ruby on Rails and Python
Analyze upstream development against current customer reported defects and develop patches to resolve the issue
Use available tools to investigate and troubleshoot technical issues
Record customer interactions to include investigation, troubleshooting, & the resolution of issues
Work closely with Red Hat’s production support engineers, technical account managers and development engineering
Assist in the development of comprehensive and reusable self-service solutions for future incidents

Required skills:

Linux operating system installation, configuration, upgrades, and maintenance experience
Solid understanding of networking configuration (IP configuration, interface bonding, routing, firewalls, etc.)
Desired Skills:
Ruby/ Ruby on rails(highly desired)
Python(highly desired)
Apache httpd
Tomcat (on basic level)
Postgres SQL and /or MongoDB( on basic level)
SSL
Puppet