Red Hat Research Quarterly

Carl Pearson

About the author

Carl Pearson joined Red Hat as a user researcher after earning his PhD in human factors psychology at North Carolina State University. He employs a mixed-method research approach to uncover the core needs of OpenShift operators and how they use OpenShift.

Articles by this author

Mental models: Qualitative research to design for Red Hat OpenShift users

To design effectively for our users, we need to learn more about them. If we don’t, we may make a product that our users can’t be efficient in, or worse, a product that our users have no need for in the first place.