Deep Neural Networks Used for Customer Support Cases Analysis

There is a big number of resolved Support Cases by Red Hat, therefore an
idea was proposed to use these data for data mining and information retrieval in order to
ease a resolution process of the Support Case. This work will tries to create Deep Neural
Network models for prediction of features which could help during the resolution process.

  1. Study available literature in the deep learning area. Focus on deep neural networks and their utilization in data processing.
  2. Examine available data sources and propose an application for customer support cases data procession.
  3. Implement proposed application using chosen technologies.
  4. Perform an experimental testing of the application on the provided data.
  5. Evaluate the achieved results.
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Matej Habrnal

Team: ABRT
Location: Brno